Comments on: Talk to a Human. Can Technology Do This?

By: Lynn D. Morrrissey

Lynn D. Morrrissey — Mon, 10 Apr 2023 19:23:36 +0000

I get soooo frustrated w/ those option boxes because one size does NOT fit all humans. I especially am chagrined when it involves a medical E-check in. Not all options fit whatever. I finally chucked the whole thing. And you know what? The earth didn’t stop revolving, and I was admitted to my appointment; the receptionist said they had all the info they needed and I did not need to complete one form! Technology has its wonderful and its woeful applications. But lest we forget, a human created it all to begin w/!

I love your humanness, Lisa. You were it beautifully.
xo
L

By: Joanne Viola

Joanne Viola — Thu, 23 Mar 2023 14:20:16 +0000

Lisa, you brought such a laugh as you describe your conversation with the bot. I, too, find myself getting louder as I request a human, a person, or a customer service agent. As far as we have come, there is still nothing better than a human 🙂

By: Michele Morin

Michele Morin — Thu, 23 Mar 2023 11:47:45 +0000

Felt the old blood pressure rising along with you! Technology is great, but when you leave behind black and white options, forget it!

By: Barb Hegreberg

Barb Hegreberg — Thu, 23 Mar 2023 11:24:03 +0000

I detest chat-bots.

By the time I go to a company’s “Contact Us” page, I have already done the research and/or followed all the steps that the chat-bot will likely give me. At that point, I NEED a living breathing human to step in and fix it!

I’m so glad that God doesn’t use chat-bots! I much prefer going straight to the source.

One Word #6

By: Linda Stoll

Linda Stoll — Thu, 16 Mar 2023 20:57:53 +0000

Lisa, nothing gets me anxious like navigating unfamiliar technology. After almost deleting two websites and actually losing my mailing list, I’m very very wary of tinkering with any innards. I’m afraid that everything would vanish into thin air.

And I’d be a very unhappy camper.

By: Donna

Donna — Thu, 16 Mar 2023 20:44:34 +0000

UGH, technology is great, and I love the ease it brings to my life, but there are times, as you illustrated where a “bot” is useless. Give me a human any day.

I feel like as good as technology is, it has “de-humanized’ our society.

By: Paula Short

Paula Short — Thu, 16 Mar 2023 15:04:21 +0000

Yes, give me a live person too. I usually say representative or customer service if that doesn’t work sometimes I have luck pressing 0 a few times then it takes me to a live person. The wait times sometimes agitate me when they’re long like an hour. Then I put my phone speaker and do something else while I’m waiting. I will sit down at a kitchen table or diner and talk with all of you guys any day.
visiting today from Let’s Have Coffee.

By: Jean Wise

Jean Wise — Thu, 16 Mar 2023 14:40:47 +0000

And all this creativity with AI too – i find it a bit unsettling that at different points we won’t know if we are communicating with a real person or a bot. Two sided, isn’t it? can be good or difficult.

By: Donna Reidland

Donna Reidland — Thu, 16 Mar 2023 14:29:26 +0000

That’s an experience we can all relate to! I guess I don’t mind computer bots until I have a problem and then it can be extremely frustrating. Worse yet, you get the ones that say “we’ll get back to you usually within 24 hours.” Sigh!

By: David

David — Thu, 16 Mar 2023 14:12:00 +0000

I love humans! Robots are ok for simple tasks as long as everything goes well — but even there, interaction with a human can (can!) elevate drudgery into conversation.